Move With Gorilla
Privacy Policy

1. Information We Collect

We may collect information including:

Account Information

• full name
• email address
• phone number
• username
• password credentials
• account activity

Referral Submission Information

• customer names
• customer phone numbers
• customer email addresses
• move addresses
• move dates
• referral notes

Payment Information

• payout preferences
• payment account information
• tax documentation
• payout history

Technical Information

• IP address
• browser type
• device information
• operating system
• login timestamps
• access logs
• cookies and tracking data

Communications

• emails
• text messages
• support requests
• account notifications
• platform communications

2. How We Use Information

We may use collected information to:

• operate the platform
• process referrals
• manage accounts
• calculate commissions
• process payouts
• provide customer support
• improve platform performance
• prevent fraud
• enforce agreements
• maintain security
• communicate with users
• comply with legal obligations

3. Referral Partner Privacy

Gorilla Movers does not routinely disclose Referral Partner identities to customers or property management companies as part of normal operations.

Referral Partner information is treated as confidential internal business information.

However, information may be disclosed where reasonably necessary for:

• legal compliance
• fraud investigations
• payment processing
• operational requirements
• dispute resolution
• law enforcement requests
• regulatory compliance

4. Cookies and Tracking Technologies

Move With Gorilla may use:

• cookies
• analytics tools
• session tracking
• login tracking
• security monitoring
• performance tracking

These technologies help:

• maintain account security
• improve functionality
• analyze usage patterns
• remember preferences
• prevent fraud

Users may disable cookies through browser settings, though some platform features may not function properly.

5. Communications and SMS Notifications

By creating an account or using the platform, users consent to receive communications from Six Eight Logistics Inc. dba Gorilla Movers, including:

• emails
• SMS / text messages
• account notifications
• payout notifications
• referral updates
• operational alerts
• platform announcements
• security notifications

5.1 SMS Notification Program: Gorilla HQ

Phone data collected: When you provide your phone number during signup and check the SMS consent box, we store your phone number, the timestamp of your consent, and the IP address from which you consented. We use this information solely to deliver SMS notifications you have opted in to receive.

How phone data is used: Your phone number is used to send transactional SMS notifications about your referrals (booking confirmations, status updates, move-day notifications, commission payouts). It is not used for marketing, promotional outreach, or any purpose other than the SMS notification program you opted in to.

No third-party sharing of SMS data: We do not share, sell, rent, or disclose your phone number or SMS opt-in information to any third party or affiliate for marketing or promotional purposes. The only third party with access to your phone number is our SMS delivery vendor (Twilio), solely for the technical purpose of message delivery on our behalf.

Opt-out: You may opt out of SMS at any time by replying STOP to any message, or by updating your account preferences at movewithgorilla.com/account, or by contacting support@gorillamovers.com. Opt-out applies to SMS only; you may continue to receive account-related email communications.

Message and data rates: Message and data rates may apply per your mobile carrier. Gorilla Movers does not charge a fee for SMS notifications.

See our Terms of Service for the full SMS program details including HELP / STOP keywords and message frequency.

5.2 Email Communications

Users may opt out of certain promotional communications where legally permitted. Operational and account-related communications (security alerts, payout notices, account status changes) may continue to be sent, as these are required for the service to function.

6. Data Sharing

We do not sell personal information.

We do not share SMS opt-in consent or phone numbers with third parties or affiliates for marketing or promotional purposes.

We may share information with:

• payment processors
• hosting providers
• analytics providers
• communication providers
• legal authorities
• regulatory agencies
• fraud prevention services
• service providers assisting platform operations

Information is shared only where reasonably necessary for legitimate business or legal purposes.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information.

However, no platform, network, or transmission method can be guaranteed completely secure.

Users are responsible for:

• maintaining password security
• protecting account access
• securing their devices

Gorilla Movers is not responsible for unauthorized access resulting from user negligence.

8. Data Retention

We may retain information for as long as reasonably necessary for:

• operational purposes
• fraud prevention
• legal compliance
• tax reporting
• dispute resolution
• enforcement of agreements
• platform security

Deleted or terminated accounts may continue to have certain records retained where legally or operationally necessary.

9. Account Deletion Requests

Users may request account deletion.

Gorilla Movers may retain records where reasonably necessary for:

• legal obligations
• fraud prevention
• accounting records
• tax reporting
• operational history
• dispute resolution

Account deletion requests do not guarantee complete removal of all retained records.

10. Children's Privacy

The platform is intended only for individuals 18 years of age or older.

We do not knowingly collect information from children under 18.

If we become aware that information from a minor has been collected, we may remove such information.

11. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Where applicable, users may request information regarding:

• categories of collected information
• categories of disclosed information
• deletion requests
• correction requests

Certain information may be retained where legally permitted or required.

Requests may be subject to identity verification.

12. Third-Party Services

The platform may utilize third-party services including:

• hosting providers
• payment processors
• analytics tools
• communication platforms
• security services

Third-party services may operate under separate privacy policies and terms.

Gorilla Movers is not responsible for third-party privacy practices.

13. International Access

The platform is intended for users located within the United States.

Users accessing the platform from outside the United States do so at their own risk.

14. Modifications to This Policy

Gorilla Movers may modify this Privacy Policy at any time.

Updated versions may be posted on the platform.

Continued use of the platform after updates constitutes acceptance of revised policies.

15. Contact Information

Six Eight Logistics Inc. dba Gorilla Movers / Move With Gorilla

Website: https://movewithgorilla.com

Main Company Website: https://gorillamovers.com

Support: support@movewithgorilla.com